Pay Help

Have a pay issue?

If you have a pay issue, email us the information below so our Accounts Team can investigate and fix it as quickly as possible. You are paid on Friday, for the work you completed during the previous week.

EMAIL NOW

When is pay day?

You are paid on Friday, for the work you completed during the previous week.
Work completed Monday to Sunday this week will be paid the following Friday.
It will not be paid on the Friday of the same week.

Accounts Office Hours

Monday to Friday
8.30am to 4.30pm

No answer after 72 hours?

We will respond as soon as possible. If you have not heard back within 72 hours, please call the office during business hours on (02) 7205 0105.

Step 1

Collect this information

The more information you give us, the faster we can fix it.

Full name
Mobile number
Client name
Site location
Pay rate ($ per hour)
For each shift you worked:
- Date
- Start time
- Finish time
- Break duration (minutes)
Details of the issue, for example:
- Missing or underpaid hours
- Incorrect pay rate
- Missing allowance
- Other payment issue
Which Labour Connect consultant(s) booked you for this job?
For additional shifts, repeat the fields above.

Step 2

Copy this template into your email

Attach any timesheets, screenshots or other documents.

Full name:
Mobile number:
Client name:
Site location:
Pay rate ($ per hour):

Shift 1
Date:
Start time:
Finish time:
Break duration (minutes):

Shift 2 (if applicable)
Date:
Start time:
Finish time:
Break duration (minutes):

Details of the pay issue:

Which Labour Connect consultant(s) booked you for this job?

For additional shifts, repeat the fields above.

This button opens your email app with the template already filled in.

Attach any relevant timesheets, screenshots or supporting documents.

EMAIL NOW